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Privacy
We value you as a customer and are committed to protecting your privacy. The information you provide is used solely for the purpose of streamlining your shopping experience with us. Your credit card information is encrypted for safe transmission, processed through our secure server, and protected by 
Proofs
Personalized stationery created using the online typesetter serves as a preview only - the previews are NOT regarded as proofs of the finished product. All necessary adjustments for text size, line spacing and general layout will be made by a professional typesetter. You may purchase a professionally typeset proof of your custom layout for $6.00, which will show you exactly how this item will look. The order will not be printed until we receive your approval.
We require proofs for:
1) Orders that include photo printing
2) Foreign language orders
3) Layered, threaded, or embellished invitation orders of 100 or more in quantity
4) Invitation orders of 200 or more. Orders of 300 or more of ANY product include a free proof.
Photo Printing and Assembly of Birth Announcements
We will print and apply your photos to your baby photo cards for an additional charge. We accept only digital photos in jpeg, psd, or tiff file formats. Images should have a minimum of 200 lines of resolution per inch (preferably 300). For best results use the highest resolution image available for your camera. Allow room for us to crop the photo. A Proof is required before we will print and assemble your order. Allow an additional 5 days for printing of photos and announcement assembly.
Rush Service
We offer a Rush Service for an additional charge of $8.00 per item. If your rush order is received before 4:30 p.m. CST, it will be shipped the next working day. Rush orders received after 4:30 p.m. CST will be shipped on the 2nd working day. All items on your order must ship together. We will rush production on your entire order for $8.00 per item. When considering our Rush Service, please keep in mind it may not be applicable if your order contains the printing of baby photos, as you must allow an additional 5 days for printing of photos and announcement assembly.
Envelopes Shipped in Advance
We can ship baby announcement envelopes in advance for $2.00 net PLUS the shipping cost.
Colored Inks
Colored Ink is available on all products at No Charge for 1 color. There is a fee of $6.00 for each additional ink color, including black. (NOTE: The following colors are Not Available for envelope printing - Baby Blue, Baby Pink, Forest Green, Hot Pink, Lime, Limeade, Orange, Periwinkle, Light Purple, Goldenrod, Aqua, Tangerine, Cilantro)
Errors
Customer Error: Our proofreading experts are trained to catch errors in typesetting and grammar and will always contact you prior to printing if there is a question regarding your order. However, we cannot guarantee that we will always catch customer errors. Therefore, it is vital that you carefully check the text on your online preview before submitting your order, especially the spelling of proper names. We are not responsible for errors that occur from incorrect or incomplete text. If there is a mistake on your part, we will be glad to reprint your order at 50% off your cost, or 25% for assembled orders. Please consider ordering a proof for items with lengthy or complicated text.
Our Error: From time to time, errors do occur. If there is a printing error on your order, please contact our Customer Service Department within 14 days of receiving it so we may reprint the item. Items that need to be reprinted due to our error are given a priority RUSH status at no additional charge and are printed at no cost to you.
Order Changes
There is a $5 fee for making a change to an order. The fee may be waived if the order has not yet gone to invoicing.
Cancelled Orders
If you place an order by mistake, please call our Customer Service Department immediately, and we will cancel the order for you. However, once an order is in production, it is your responsibility to pay for it. Therefore, please make sure that you are satisfied with your selections before entering your credit card information or before faxing in an order. Only dealers may fax in orders.
Online Orders Customer Service: 1-866-481-4414
Faxed-In Orders Customer Service: 1-800-476-2007
Returns
Personalized products may not be returned. If you should need to have your order redone, it will be processed with a courtesy rush (1 - 2 days processing). Additional time may be needed if a proof is required or if the order is being filled during the busy holiday season.
An important part of your shopping experience with us is your satisfaction with the products you"ve ordered. If your order was not filled properly or if it became damaged or lost in shipping, please contact our Customer Service Department. We will work with you to replace your order. Any problems with your order must be reported within 14 days of delivery. We will not be able to offer credits or replacements after that time period. If your order was damaged during shipping, please keep your original packaging as proof. The carrier will schedule a time with you to inspect the damage.
Online Orders Customer Service: 1-866-481-4414
Faxed-In Orders Customer Service: 1-800-476-2007
Shipping
You may choose from UPS Ground, 3-Day, 2-Day, Next Day Air Saver, and Next Day Air.
Cookies
Small segments of information, called cookies, are stored on your computer"s hard drive. These are used to store your selections and changes while shopping with us and to recognize you when you revisit our site. This information will not enable us or anyone else to obtain your personal information.
Email Information
If you are interested in hearing from us, you may provide us with your email address. We will provide you with details on new products, special offers and sales as well as seasonal and special occasion reminders. Your email address and other personal information about you or your business will never be sold, leased or rented to third parties.
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